Return Policy

At Trekwinds, we want every piece you wear to feel just right. If something doesn’t fit your expectations, our simple return process makes it easy to shop with confidence.

Returns Eligibility

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

  • Unworn, unwashed, and in original condition
  • All original tags attached
  • Returned in original packaging

Please note:

  • Final sale items (including discounted or promotional items) are not eligible for return.

How to Start a Return

To initiate a return, please follow these steps:

  1. Email us at service@trekwinds.com
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Once approved, we will provide your return shipping address and detailed instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect
  • We recommend using a trackable shipping method to ensure safe delivery of your return
  • We are not responsible for lost return packages

Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method
  • Processing time may vary depending on your bank or payment provider

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will review the issue and offer:

  • A replacement (if available), or
  • A full refund

We will always aim to resolve issues quickly and fairly.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please:

  1. Return the original item for a refund
  2. Place a new order for the desired item

This ensures faster processing and better inventory availability.

Contact Us

If you have any questions about returns or need assistance, feel free to reach out:

 Email: service@trekwinds.com
 Phone: +1-780-628-7905